POSITION SUMMARY:In this position you will:a. Advise customers on health and beauty (grooming) requirementsb. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandisingc. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.KEY DUTIES & RESPONSIBILITIES:Your typical duties and tasks will be to:Provide a professional and confidential service to customers and patients during the process of selling OTC medicines in accordance with all legislative, contractual, professional and ethical obligations.Working closely with the dispensary team to ensure that medicines are sold safely and to the standards set out in legislation.To collect and hand out prescriptions to patients in a safe and professional manner.To provide expert advice to patients regarding the safe and appropriate use of all medicines.Provide quality customer service – Scripts In/Out, Dispensary and on the shop floor, by ensuring customers receive prompt and quality informationTo manage the dispensary & pharmacy stock including general merchandising, administrative duties, ordering stock and pricing.To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and other health and beauty productsTo anticipate customers' needs when recommending and/or advising on additional products that compliment the products and services requested by the customerCommunicate effectively with a diverse range of people, including patients and pharmacy staffGreet all customers in store in a friendly and welcoming mannerAttend to telephone enquiries in accordance with company proceduresTo create and maintain effective relationships with patients, customers and pharmacy staffReport discrepancies and problems and escalate customer complaints to your supervisor or manager.Present and conduct yourself in a professional manner at all times, in line with our Code of ConductAlways keep customer and employee information private and strictly confidentialBe responsible for the quality of your own workAs and when required, assist other team members with tasksAttend staff meetings and in store training as and when requiredReport security risks and thefts to management and/or security guards when applicableTake all reasonable care for your own and others safety and wellbeing while at workMake sure you know and comply with all safety instructions and operating proceduresFollow all reasonable instructions provided by your Supervisor and/or managerPerform any other reasonable duties as requested by your Supervisor and/or manager