What You Need to Know
Here’s a fantastic opportunity for an experienced Technical Account Manager ready to take the next step. Join a well-established organisation where you’ll focus on building strong client relationships and adding genuine value to business IT investments. This is a full-time, permanent position based on-site.
Your New Job
Stepping into this position, you’ll act as the main point of contact for your own portfolio of managed service clients. The focus is on collaborating with internal technical teams to ensure the highest service standards. This is not a hands‑on technical support or sales role—it’s about proactive planning and delivering clear business results.
Key Duties and Responsibilities
Serve as the primary contact for a portfolio of clients.
Foster strong, long‑term relationships with senior business stakeholders.
Align clients to standard IT and security processes.
Conduct and present quarterly business reviews, highlighting service trends, risks, and improvement opportunities.
Translate technical topics into clear business language.
Identify and drive upsell, cross‑sell, and project opportunities.
Liaise closely with technical teams to proactively manage issues.Represent the voice of the customer within the business.
What We’re Looking For
Minimum 3 years’ experience working in a managed service provider environment.
Previous experience as a Technical Account Manager, Account Manager, or Senior Engineer in a client-facing capacity.
Strong technical understanding of managed IT services, cloud, Microsoft 365, and security concepts.
Excellent communication and presentation skills, particularly with senior stakeholders.
Commercial awareness, including experience handling contracts and renewals.
Experience conducting strategic IT reviews and familiarity with MSP tools is desirable.
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