Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Assistant Night Manager
Department: Front Office
Responsible To: Rooms Division Manager
Main Purpose of Job: The Assistant Night Manager will assist in overseeing the entire Night Operation to ensure the Night Audit is processed efficiently during the hours of 11pm to 7am. They will assist in supporting, training and developing the Night team to ensure a professional and five-star standard of service continues through the night.
Liaises with: Front Desk, Food & Beverage, Maintenance, Accommodation
MAIN DUTIES:
* Assist the Night Manager in interviewing, selecting, training, supervising and monitoring Associates to ensure the efficient operation of the Night team.
* Ensure consistency of five-star service through consistent monitoring of standard operating procedures and ensure adherence to these standards by fairly and regularly holding Associates accountable for their performance.
* Supervise night team ensuring all team members adhere to international 5-star standard operating procedures in terms of duties, attitude, grooming and performance.
* Assist the Night Manager in organising and conducting pre-shift and departmental meetings, communicating any pertinent information to the team.
* Ensure adequate staffing levels and schedule and direct staff in their work assignments, providing supervision of all area of the business during the 11pm to 7am period.
* Ensure the building is secure during this night period.
* Control and manage the switchboard.
* Ensure that the night porter duties are carried out efficiently.
* Prepare guest room list identifying reservation details for Breakfast staff.
* Ensure express checkout guest bills are printed and delivered to Suites and Cottages.
* Post all relevant bar and restaurant charges.
* Check all bills for correct charging on the departure list for the subsequent day.
* Generate folio balance and room rate report.
* Follow the list of Night Audit procedures and generate the relevant report for the relevant departments.
* Programme early morning calls, organise transport, manage early tour departures in particular luggage coordination to facilitate timely departure.
* Prepare and calculate float and provide secure drop off of cash.
* Complete handover to Front desk Agents.
* In the event of late guest arrival, manage check in procedures according to appropriate standards.
* Facilitate early check out according to appropriate standards.
* Ensure LoungeUp is always updated at the end of each shift.
* Update Alice with any maintenance issues notified.
* Provide room service/bar service as requested by guest/member/owner.
* Ensure bar service is adhered to, in line with the hotel licensing regulations, deliver careful monitoring ensuring that no person under the age of 18 is served alcoholic beverages.
* Ensure the safety/security and comfort of members/guests and owners at all times by monitoring all areas for vulnerability. i.e. machinery, doors, equipment, gas fires and electrical devices.
* Solicit feedback from guests concerning food, beverages, service and improvement ideas.
* Maintain strong budget awareness with an understanding of revenue and expense detail and have the ability to manage costs effectively.
* Develop and implement cost-saving and profit-enhancing initiatives and ideas where appropriate.
* Address any customer concerns in a professional manner and notify management of same, using initiative to respond to the variety of guest requests that may arise.
* Maintain rapport with all departments and attend relevant meetings and training while ensuring that daily, weekly and annual rest breaks are adhered to.
HEALTH & SAFETY
* Ensure all fire and safety procedures have been carried out and recorded, as per the responsibilities of the role.
* Fulfil all obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
* Maintain knowledge of local and company hygiene, health & safety regulations.
* To rigidly follow and observe all hygiene and HACCP standards.
* To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
* To keep work area clean, tidy and safe and report any hazard, accident, loss or damage to management.
* To be aware of trained first-aid personnel on the premises and have knowledge of the location of first aid boxes/fire extinguishers/alarms.
* To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
* To carry out and promote fire and accident drills as directed by the hotel safety officer.
* To ensure all evacuation points are kept clear during the night shift.
OTHER DUTIES
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
* Degree or Diploma in Hospitality Management or equivalent experience.
* Previous supervisory experience
* Candidate must hold a full, clean, driving licence.
* Knowledge & experience of five-star hospitality an advantage.
* An effective and fully involved Assistant Manager who is resourceful and self-motivating
* Good organisational and problem-solving skills.
* Strong computer literacy skills with experience of the Microsoft suite.
* Excellent communication both written and verbal and strong interpersonal skills.
* Customer focused with positive attitude, cheerful and courteous demeanour.
* Ability to motivate and lead a winning team.
* Operates to a very high-quality standard.
* Ability to work flexible hours.
* Ability to remain calm whilst under pressure.
* Must be over 18 years of age due to service of alcohol.
* Additional languages an advantage.
* First Aid certification an advantage.
BENEFITS
* Regularly stocked canteen for meals, snacks and beverages while on duty.
* Staff discounts in our Hotel, Spa & Golf course.
* Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
* Free Car parking.
* Regular staff appreciation initiatives.
* Opportunities to develop and grow through assisted educational opportunities.
* Sick Benefit scheme.
* Personal locker where required.
* Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
* Use of fitness centre out of season.
INDHOTEL