Location:1413 South Main Chapel Way Gambrills, MD 21054Availability Requirement for this role:Morning, afternoon, evening (includes weekends).Shifts start as early as 7amAge Requirement:Must be 18 years or olderTime Type:Full timePay Range:$ $20.50Why Work HereWorking at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of. Job Description:At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you're an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for youWhat You'll DoProvide incredible service to customers and engage collaboratively with employeesQuickly identify and provide solutions or resources to assist customersAdhere to and uphold company policies, procedures, and guidelinesAdminister Shopper's Club program, check out customers as necessary, perform refunds and exchangesAssist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)Manage employee performance and development by providing resources, training, feedback Requirements1 or more years of work experience in a customer service environmentAbility to quickly learn and adapt to new situationsComputer skillsPreferred QualificationsExperience leading a teamPassion and expertise in relevant products