Do you love fitness?
Would you like to feel you impact the lives of many?
Can you see helping prospective members get started?
Would you like to hear the "thank you" from the members' lives you impacted?
The Member Experience Associate is responsible for the entire Member Experience; you will be the face of the club, the person a member sees when they first walk in.
You will be the first person they talk with and you will create a welcoming feeling.
Qualifications
Work a set schedule of weekday, night & weekend shifts.
Willing to cover other shifts as needed.
A deep down passion for helping others.
Positive, upbeat personality.
Effective communication skills with customers, coworkers and managers.
Ability to multitask.
Member experience oriented.
Punctual, responsible and detail oriented.
CPR/AED training preferred.
Prior experience in retail or hospitality helpful.
Willingness to work morning to evening shifts on weekends (6 am to 6 pm) and closing shifts during the week.
Reliable transportation.
Open availability to help with coverage with other shifts.
Within a 5-10 mile radius of Brick Retro Fitness.
Responsibilities
Greeting and checking in members as they arrive.
Resolving customer issues effectively.
Membership sales and retention.
Following up with prospects.
Selling in-store merchandise such as Retro Smoothies, cooler drinks, pro-shop items, etc.
Ensuring a safe and clean health-club environment for members and staff.
Opening and closing the facility when scheduled.
Following company policies and procedures.
All Member Experience Associates wear a company staff shirt along with either khaki or black athletic pants.
Sneakers must be worn; boots, high heels or sandals are not allowed.
You must be well-groomed and neat.
Opening employees must be at the club 15 minutes before the scheduled opening time to complete the Opening Checklist.
Closing employees close at the established time.
SOME PERKS OF WORKING FOR RETRO INCLUDE:
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof—from traditional strength and cardio options to personalized training programs.
Gyms feature best-in-class equipment, a Retro Blends Smoothie Bar, and other amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, Retro Fitness is poised for growth in an exciting atmosphere with a clear strategic vision.
We encourage you to join us on this journey
Interested in owning a Retro Fitness?
The brand is seeking qualified franchise partners to expand nationwide.
For more information, visit or .
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Retro Fitness Corporate.
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