Deskside EngineerPermanent positionFully onsite Dublin 7Auxilion are a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site (Dublin 7) responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. The IT Deskside Engineer is responsible for providing on-site technical support to end-users, addressing immediate technical concerns, and ensuring that all IT equipment is functioning optimally.The Deskside Engineer will be responsible for providing high-quality technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT services within the organization. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a customer-focused attitude.What will you be doing:Provide deskside support for hardware, software, and networking issues to end-users.Assist users with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.Resolve incidents and service requests within established SLAsExcellent problem solving and troubleshooting skills.Request Fulfilment and Incident Management - initial investigation & diagnosis of incidents. Hands-on support for users.Problem Management - problem and opportunity identification, trend analysis for issues raised.Knowledge Management - responsible for maintenance of the knowledge base.Software Installation & verification- installation and verification of software and software updates.Asset Tracking - responsibility for asset tracking and reporting of all existing and new ICT equipment.Joiners/Movers/Leavers - implementing joiners, movers and leaver requests according to the documented requirements.Maintenance of Active Directory - accurately reflect changes in ownership of laptops/ desktop PC's etc.Auditing - facilitate and co-operate fully with any audits and to provide access to any facility, information or records required for the purpose of undertaking the auditsMoving physical ICT equipment - physically move ICT equipment, assist with desk movesWhat skills & experience will you have;Excellent knowledge of desktop, laptop and mobile device hardware and Microsoft OS products including Windows 10/11, and MS Office 2010, 2013 and 2016. Networking technologies (WAN/LAN) & understanding of networking protocols.Key Skills include;Windows 10/11 & Microsoft Office suitesMS Active DirectoryO365Service NowIntuneMS TeamsITILStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to work collaboratively in a team environmentSolution orientatedAttention to detailAbility to influence business stakeholdersExcellent oral and written communicatorOrganised and proactive mindsetOur Company, Auxilion – About UsWork matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.Job Type: Full-timePay: €35,000.00 per yearWork Location: In person