Location:
On site / Cork, Ireland
Job type:
Permanent / Part-time
Sector and subsector:
Medical & Healthcare | Administration
Hourly Salary Range:
from € ***** to € *****
Job Spec
We are looking for an exceptional Patient Coordinator to carry out administrative duties and provide a professional and friendly atmosphere for our patients in our Cork location.
Understanding the importance of thorough follow up communications and delivering on set targets.
This role will require communication across various social channels, email and over the phone and flexibility.
This position will be 3-4 days a week.
Monday-Sunday availability.
Available to work every 2nd Saturday and Sunday.
Key Responsibilities
Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
Patient Communication: Calls, maintenance of messages and email inboxes; delivery of 5 star Customer Service: Welcoming patients, checking in, ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out.
Listening to patients with concerns and assisting them in resolving them.
Team Support: Cover team member absence, flexibility with annual leave, cover alternative location; expenses such as travel and accommodation where necessary.
Ordering: Ensure the clinic is kept clean and well stocked, complete stocktaker's and provide order requirements to your manager.
Policies: Uphold all policies and procedures including safety measures around health wearing of PPE, team relations and GDPR.
AD-HOC: Perform duties around opening and closing of clinic; complete all reasonable tasks assigned.
Skills / Attributes
Positive, enthusiastic and friendly attitude.
Reliable and trustworthy.
Passion for helping and connecting with people to build trust and a good rapport.
Ability to plan and manage time effectively and drive to reach targets and goals.
Proven ability to prioritise and multi-task within a fast paced environment.
Strong organisational skills.
Confident to communicate in a professional manner.
Ability to adapt to change.
Work Terms
Following 6 month probationary period.
3-4 days a week.
Monday to Sunday availability.
Experience
Customer Service 3+ years.
Clinic experience would be an advantage.
Experience with KPI's desirable.
Education
Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.
What do we offer?
Training on our sales process, systems and treatments.
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