Service Advisor Job Opportunity
A highly driven and customer-focused Service Advisor is required to deliver an exceptional customer service experience. This key role involves taking ownership of the customer journey, ensuring every customer receives a first-class service from booking to completion.
* Greet customers in a friendly, professional manner and guide them through the service process
* Accurately book vehicles for service, maintenance, or repair
* Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costs
* Prepare accurate service estimates and invoices
* Manage customer updates and follow-up calls
* Maintain high levels of customer satisfaction and retention
* Support the Aftersales Manager in the smooth daily running of the department
About this Role
This role requires strong communication and organisational skills, as well as the ability to work under pressure and manage a busy workload. The ideal candidate will have previous experience in a similar customer service role, preferably within the automotive industry.
Skills & Experience Required:
* Previous experience in a Service Advisor or similar customer service role (automotive preferred)
* Strong communication and organisational skills
* Comfortable using DMS/CRM systems and handling administration
* Ability to work under pressure and manage a busy workload
* A positive, customer-first attitude and strong team ethic
* Full, clean driving licence essential