Junior Customer Support Agent – Night shift (5pm - 1am)
Our client, a Galway based Health Technology Company, seeks to hire multiple customer Support representative. This is a permanent role reporting to the customer service manager.
This role could also suit a new graduate coming from a Business Course who is looking to kick start their career in a multinational environment with ample opportunity to learn and grow.
There will be an initial training period with 9 – 5pm hours before moving to an evening shift model after training. This role will be Monday to Friday.
RESPONSIBILITIES:
- Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
- Representing the company in a professional, courteous and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures.
- Working in a safe manner at all times
- Reporting to the Customer Service Team Leader
REQUIREMENTS:
- Fluency in spoken and written English
- Strong communications skills
- Excellent telephone and customer service skills
If you are interested in this position, please hit the 'Apply Now' button or email [email protected] for more information.
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