Job Title:
Garden Centre Team Lead
Job Description:
We are seeking a skilled and experienced professional to manage the day-to-day operations of our garden centre. The successful candidate will be responsible for delivering a store that is a destination for service, supporting the activities of the line manager, and driving the success of the garden centre through expertise, creativity, and a commitment to sustainability.
Responsibilities:
- Drive profitable sales and consistent results
- Achieve KPI monthly/yearly targets
- Execute store specific plans
- Contribute to team meetings to drive the business forward
- Organize store specific promotions and execute the setup
- To support the development of categories & key lines
- Working with store management on market research to ensure we provide the best product range for our customers' needs
- Cross selling products increasing purchase amounts
- Maintaining accurate inventory and books to ensure stock loss is within budget
- Minimizing stock and margin loss through sales floor sales process
- Effective and timely re-stocking of the store
- Passionate about the process, be in stock to ensure no customer has a wasted journey
- Provide great customer service by consistently achieving service targets
- Dealing with all customer queries including telephone queries in an efficient and professional manner
- Processing payment and dealing with customer point of sales enquiries
- Improve & maintain a high-quality standard of store presentation
- Effective communication channels put in place with other team members
- Resolve common customers complaints
- The ability to be a brand ambassador for the company
- Using own experience and skill set to guide and help other team members
- Competitor visits to check for opportunities for our business to develop
- Attend sales conferences to meet suppliers and gain expert training
- Follow and complete any Health and Safety tasks allocated by management
- Developing own leadership capabilities through the use of own personal development plan
- Be flexible during peak times and adjust to support the stores needs to deliver the best results
- Engage and network with other stores to share ideas and help support growth
- Flexible to work across various departments and other retail stores
- Support the manager with organizing themed events, including the profiling of seasonal goods and plants
- Ensure the appropriate care and maintenance of plants including watering, feeding, planting, etc.
- Maintain a high standard of display in the Garden Centre, and assist the manager to merchandise the shop in order to make best use of the space available