ServiceNow Architect – Uniphar Group
Overview
Join to apply for the ServiceNow Architect role at Uniphar Group. We are seeking a seasoned professional to design, implement, and govern our ServiceNow platform across multiple functional areas. The role requires a deep understanding of ITSM processes, ServiceNow capabilities, and data architecture to deliver secure, high‑performance solutions for our global pharmaceutical and MedTech operations.
Key Responsibilities
* Define and maintain the overall architecture of the ServiceNow platform.
* Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).
* Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.
* Collaborate with stakeholders to gather requirements and translate them into scalable solutions.
* Ensure platform governance, security, and performance best practices are followed.
* Design and oversee integrations with third‑party systems (e.g., monitoring tools, HR, finance).
* Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).
* Provide technical leadership and mentorship to ServiceNow developers and administrators.
* Conduct architectural reviews and ensure alignment with enterprise IT strategy.
* Stay current with ServiceNow releases and recommend adoption strategies.
Required Skills & Experience
* Proven experience as a ServiceNow Architect in enterprise environments.
* Deep understanding of ServiceNow platform capabilities and limitations.
* Strong experience with ITSM processes and ServiceNow modules.
* Expertise in ServiceNow reporting tools, including Performance Analytics, Scheduled Reporting, and Dashboards.
* Experience with scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
* Familiarity with ServiceNow data models, CMDB design, and service mapping.
* Excellent communication and stakeholder management skills.
* ServiceNow Certified System Administrator and Certified Application Developer (preferred). ServiceNow Certified Technical Architect (highly desirable).
Company Overview – Uniphar
With a workforce of more than 3000 employees across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers. We provide outsourced and specialised services, leveraging cutting‑edge digital technology and highly expert teams to improve patient access to medicines worldwide.
Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech, and Uniphar Pharma.
Additional Information
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Design, Art/Creative, and Information Technology
* Industries: Pharmaceutical Manufacturing
Location
Dublin, County Dublin, Ireland
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