Faire partie de Sedgwick, c'est rejoindre une aventure humaine pleine de sens. Chaque jour, nos collègues s'engagent auprès de personnes dans le monde entier qui traversent des situations inattendues.En intégrant notre groupe, vous aurez l'opportunité de faire évoluer votre carrière, de découvrir une culture d'entreprise fondée sur la bienveillance, et de bénéficier d'un véritable équilibre entre vie professionnelle et vie personnelle. Chez Sedgwick, vos ambitions n'ont pas de limite.Sedgwick est certifié Great Place to WorkClaims Handler – German SpeakingRoleTo manage and assess Payment Protection Insurance (PPI) Claims to ensure that a professional service is provided in compliance with Client and Regulatory requirements.Key ResponsibilitiesThe role of the Claims Handler is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants.Core TasksOn-going management of the claims log in order to identify and prioritise own workloadAssessment of PPI Claims, in accordance with:Client Policy Wordings / Technical RequirementsSLAsEnsure for own allocated claims that files & claim records are maintained in a professional, and accurate mannerAccurate and timely processing of any claim paymentsPerformance of role in accordance with own Claims SLA/KPIsTimely referral to Team Leader where appropriateIdentification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate ColleagueAll Complaints to be referred to Team Leader immediately upon receiptClear communication within Team and with ClaimantProvide support to Team Leader in the technical development of colleagues (as required)Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvementsSkills / Qualifications / ExperienceGood knowledge of Insurance Products and Policy WordingsGood knowledge of the Claim Life CycleGood analytical and numeracy skillsExcellent attention to detail with a focus on accuracyIT Literate with good knowledge of Word, Excel and NotesExcellent communication and interpersonal skillsAble to work independently and demonstrate personal initiative & innovationPPI insurance claims experience is desirable but no essentialMust be fluent in German and EnglishColleague BenefitsBike to Work SchemeTax Saver Travel SchemeDiscounted onsite Gym Membership (Dublin 4)Discounted onsite Montessori (Dublin 4)EAP – Employee Assistance ProgrammeHealth Insurance SchemeLife CoverPHI – Permanent Health InsuranceExams & Professional Membership FeesProfessional and personal development opportunitiesSedgwick est un employeur garantissant l'égalité des chances.Les éléments présentés dans ce document visent à décrire de façon générale la nature et le niveau de responsabilités associés au poste occupé par le collaborateur concerné. Ils ne constituent pas une liste exhaustive des missions, tâches ou spécificités du poste. Sedgwick se réserve le droit de modifier ou d'ajouter des responsabilités à ce poste à tout moment.