EPMS Service Coordinator
Who are we?
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
The role
We are hiring for a Service Coordinator to join our team based in Burnfoot, Donegal. This role will be working as part of our Electrical Power Monitoring Systems - EPMS team.
This role will be ideal for anyone with a Coordinator/Administrative background, who is enthusiastic about a career working in an engineering/production environment.
Responsibilities:
* Assigning resources for site deployment, processing of requests, prioritising works and ensuring site work activities are planned and scheduled within achievable timeframes.
* Responsible for data entry and maintaining site works request database (Oracle, IFS, Access & SWR) to ensure all requests for resources are logged and planned on the site works schedule.
* Handling internal and external communications within site works department.
* Invoicing on a weekly basis, invoice all jobs completed that week.
* Contract Spreadsheet: ensuring all information is logged for invoicing, and quick information access.
* Scheduling: reaching out to the clients to confirm dates for the engineers' visits.
* Keeping the Maintenance SharePoint and the Maintenance Admin SharePoint up to date
* Arranging travel/lodgings for personnel on site visits.
* Assist with compiling and issuing required pre and post site visit paperwork.
* Assist with preparation for site visits loading all appropriate documentation onto engineer's service portal.
* Maintain control of tools and equipment for site works including sign in/sign out etc.
* Support the site works team in other activities as and when required
Essential Criteria
* Ability to work within a team environment and individual situations.
* Full involvement and eagerness to learn.
* Possess computer proficiency including good familiarity with Microsoft Word, Excel, PowerPoint, email, and databases.
* Relevant experience in working in an administrative position.
* Ability to work towards tight schedules, deadlines and problem solving.
Desirable Criteria
* Relevant experience in working within a service/production environment.
* Relevant experience with planning or co-ordinating works.
Benefits:
* Competitive base salary
* Health Insurance
* Pension
* Life Assurance
* 20 days annual leave plus 10 bank holidays
* Dynamic, expanding team with significant opportunities for career progression, international travel, and personal development.
The successful candidate will embrace Vertiv's Core Principals & Behaviours to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS
* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email If you are interested in applying or learning more about this role, please visit the company's career page located on
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