Overview
The Mercantile Group is one of Ireland's leading hospitality and entertainment groups with seven venues in Dublin City Centre, including Café en Seine, Opium, Pichet, NoLita, Whelan's and The George, and The Mercantile Hotel forthcoming. We are committed to delivering a first-rate experience through our food, service, drinks and events, making each visit memorable.
Role
This is an exciting opportunity for a professional and courteous communicator who can engage customers in an enthusiastic and friendly manner. Based at head office and reporting to the Sales Manager, this position will manage incoming reservations and target customers for new sales opportunities.
Responsibilities
* First point of contact for all telephone and email inquiries.
* Manage incoming bookings for designated group venues.
* Be fully conversant on all aspects of the venues offerings and services.
* Collaborate with the sales and marketing team.
* Ensure that all standards and procedures comply with Finance Department requirements.
* Provide personal assistance to Senior Management on an ad hoc basis.
* Work with tools like Salesforce to track the sales process and manage bookings and client relationships.
* Report to your manager on a weekly basis on tasks, productivity, challenges and issues.
* Perform other ad hoc tasks relating to reservations and sales.
Requirements
* Excellent command of spoken and written English.
* Friendly, flexible individual with a can-do attitude.
* Strong administration and organisational skills.
* Previous reservations management experience is advantageous.
* Experience using Salesforce or a similar sales platform is advantageous.
* Ability to work well independently and as part of a team.
Benefits
* €99 FLYEfit Roaming gym membership.
* The opportunity to work within one of Ireland’s top hospitality groups.
* Opportunity to build a career in a growing company that invests in employee development.
* Staff discount card for use within Mercantile Group venues.
Salary
DOE
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Administrative and Support Services
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