AboutScorebuddy is a leading Quality Management SaaS platform for Contact Centres. By combining quality management, coaching, and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance, and enhance overall customer experience.Are you a driven, pragmatic, and highly-skilled Senior Python Developer ready to take the next leap in your career? If so, Scorebuddy is the place for you! We are a globally successful SaaS company, serving a diverse international customer base with teams ranging from 20 to 20,000 end users.What you'll doDevelop scalable Python applications and services for our core analytics and NLP capabilitiesDesign and implement ML pipelines using Word2Vec, Gensim, scikit-learn, and traditional algorithmsBuild NLP processing systems using SpaCy and NLTK for conversation analysis and sentiment analysisCreate and optimize data processing workflows for large-scale datasetsIntegrate machine learning models into production systems with reliable deploymentImplement advanced NLP techniques including BERT-based models for text classificationWrite comprehensive unit tests and conduct code reviewsCollaborate with cross-functional teams to deliver technical solutionsWhat we're looking forRequired5+ years of professional Python development experience building production applicationsStrong NLP background with hands-on experience in SpaCy, NLTK, and GensimProven experience with ML techniques: Word2Vec, TF-IDF, clustering, and scikit-learnProficiency with Python ML libraries: pandas, numpy, and matplotlibExperience with SQL (PostgreSQL, MySQL) and NoSQL (MongoDB) databasesFamiliarity with RESTful API development and microservices architectureUnderstanding of software engineering best practices including Git and CI/CDExperience working in Agile development environmentsExcellent written, spoken, and interpersonal communication skillsBSc/MSc in Computer Science, Data Science, Computational Linguistics, or equivalent experienceNice to haveKnowledge of AWS services and cloud deployment patternsExperience with deep learning frameworks (TensorFlow, PyTorch, Keras)Familiarity with transformer models and BERT implementationsExperience with Go or other backend programming languagesKnowledge of contact centre operations or customer service analyticsWhat we offerCompetitive salary & bonus based on experience25 paid holidays annuallySubsidized gym membershipWeb doctor online GP service accessTax-saver tickets & Cycle to Work schemesEnhanced maternity, paternity, and sick leave payAccess to Irish Life PRSA, salary sacrificeReferral bonusesRecruitment agency assistance not required.
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