Job Summary:
Manages the back of house operations, including Daily & Banquet menu planning, cost control, administration communication (all levels), manpower planning, and hygiene and safety management.
Key Responsibilities:
* Responsible for the overall daily food production and back of the house operations.
* Maintain and enhance manpower management by daily effective communication.
* Ensure that quality and wholesome food is served in the facility.
* Plan and execute monthly rotating menus and special food promotion with the Unit Manager.
* Manage daily customer feedback concerning services provided through effective communication and effective customer service management.
* Liaise and produce for banquet events of the day/ week with F&B Coordinator/ Supervisor.
* Ensure that all areas of services provided are maintained at the required in-house and corporate standards.
* Assist in co‑ordinating activities from the head office during official visits from other related departments i.e. Purchasing, HR, Finance and Business Development.
* Submit weekly and monthly financial/administration reports to the Unit Manager.
* Submit all HR related documentation to Unit Manager concerning employment, termination, leave application, timecards, manpower costs etc. from back of house operations.
* Attend weekly service meetings to improve and enhance service level.
* Evaluate and administer manpower plans, employee training & development.
* Ensure the safe operation of all cleaning equipment and report to the management of any faulty equipment.
* Maintain and improve hygiene and safety standards of both front of house and back of house operations.
* Keeping Food Sampling and Daily Cooking Core temperature recordings.
* Ensure recording temperature for all refrigerators.
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