Experience the thrill of delivering exceptional customer service in a dynamic and energetic team. As a Technical Service Help Desk Agent, you will be the primary point of contact for our customers, resolving their queries and concerns through inbound voice contacts.
Your role involves providing high-performance customer service and creating a fantastic experience for our end-users. You will work within a fixed team to deliver excellent service, meeting agreed-upon service levels. Key responsibilities include resolving customer queries, handling objections and escalations, taking ownership of customer issues, and identifying opportunities to upsell during customer interactions.
To succeed in this role, you will need:
* Experience dealing with Fixed Line Broadband queries
* Background in a customer service environment
* Self-motivation and ability to take ownership of personal development
* Team player supporting others to achieve goals
* Excellent interpersonal and communication skills
* Strong organizational and time management skills
In return for your hard work and dedication, we offer a range of benefits, including:
* Flexible hybrid working model (3 days in the office per week)
* Competitive salary, bonus, and pension contributions
* 25 days holiday plus 2.5 company days
* Option to buy or sell annual leave
* Healthcare insurance and other benefits
* Learning and development opportunities
We are committed to diversity and inclusion, welcoming all identities and fostering a culture of belonging. If you believe you have valuable skills even if you do not meet every requirement, we encourage you to apply. For reasonable adjustments during the interview process, please contact us at [insert phone number]. Join us and thrive in a supportive and inclusive environment.