Service Now System Administrator Position
We are seeking a Service Now System Administrator to lead the stability, performance, and usability of our Service Now platform.
Main Responsibilities
* Collaborate with developers and stakeholders to ensure platform stability, performance, and usability throughout the project lifecycle.
* Perform routine application maintenance, including system performance monitoring and troubleshooting issues to ensure optimal operation.
* Plan and execute platform upgrades and patching activities.
* Administer instance-level security, including management of users, groups, roles, and Access Control Lists (ACLs).
* Support configuration and customization tasks to meet evolving business requirements while adhering to best practices and governance models.
* Collaborate with functional and technical teams to support integrations, improvements, and platform enhancements.
Required Skills and Qualifications
* Demonstrated experience in developing Service Now components including catalogue items, business rules, client scripts, and other custom development tasks.
* Proven ability to maintain and manage the Service Now CMDB and lead technical delivery within the ITSM module.
* Experience in SLA definition and development. Proficient in generating reports, dashboards, and utilizing Performance Analytics for data-driven insights.
* Service Now certification (e.g., Certified System Administrator or Certified Implementation Specialist - ITSM) is highly desirable.
Benefits
This position offers opportunities for professional growth and development in a dynamic environment.
Working Conditions
The selected candidate will work in a collaborative team environment with access to industry-leading tools and technologies.