JOB DETAILSThe administrative and executive support post holder works to a high standard providing a range of administrative services to support the efficient and effective operation of the business. The exact mix of tasks required for any one individual will vary depending on their assigned area's business needs. Typically, tasks will include those related to member communications; scheduling; database/data management; purchase orders and record keeping. The closing date for applications will be 23rd November. These roles are offered on a part time basis at 3 days per week.ABOUT THE ROLEDirect delivery of administration services to an assigned team including but not limited to: 1st level support for general queries from members and forward calls to team, as appropriateCoordination of member queries / cases / matters through Case Management System and workflowsCase administration - Formatting documents, reports and submissionsMaintain accurate member data in CRM & provide member access to Ibec website where requiredRespond to member requests for documentation and web-based informationProcess internal information requestsIssue communications/segments to members as requiredTeam diary management & travel arrangements. Co-ordinate meeting arrangements - minutes and agendasEvents / podcast / webinar administration and co-ordination including organising refreshmentsManage bookings and promotionsManage invoices and purchases.NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to members' needs on an ongoing basis, the role is subject to change over time. Sector assignment may be subject to change.Qualifications Post leaving certificate qualificationKnowledge base Understanding of delivering service excellence to member companies and Ibec staffKnowledge of information communication and web technology for service deliveryKnowledge of Ibec and its services to membersWork Experience Previous experience in a busy environment where initiative, flexibility, customer service and organisation skills were demonstratedCompetencies Strong customer service skillsGood telephone mannerGood communicator – ability to ask relevant questions and present information succinctly and to-the-pointPlanning and organisation skills and capacity to deliver to deadlinesStrong IT skills and capacity to see new opportunities to use technologyCapacity to work with IT systems, including databases, Navision, Newsweaver, Word, PowerPoint and ExcelKnowledge of basic research methodsAttention to detailPersonal characteristics Reliable - consistency of performance and dependabilityResponsive - willingness and readiness to provide serviceCourteous and friendlyListening/understandingPunctual and organisedDisplays a high degree of judgement, discretion and confidentialityTeam playerDemonstrates a flexible approach to workIbec Core Competencies Bias towards action Collaborative – work together as 'one Ibec'.Dynamic – approach initiatives with careful planning, energy, drive, and resilience.Decisive – make clear, well-informed decisions.Member and Customer Focus Agile and Adaptive – embrace change and be adaptive to members' needs and in ambitious situations.Creative and Innovative – not afraid of dynamic thinking in finding solutions.Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.Drive and Personal Leadership Ambitious – driven and can take responsible risks.Accountable – committed to highest standards and takes ownership of actions.Continuous Improvement – proactive on personal and professional developmentIbec is an equal opportunity employer and is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email Kenny at Why us?ABOUT YOU