Job Title: Aftersales Manager
Location: Kildare, Ireland
Salary: €50,000 – 55,000 DOE
Your New Client:
An international leader in distributing and supporting machinery across multiple industries. My client is on an exciting growth path and is looking to hire a dynamic Aftersales Manager to drive and enhance customer support and service functions across Ireland.
Job Objective:
As Aftersales Manager, you will lead, manage, and coordinate all aftersales activities, including parts, training, retail servicing, and customer support. Your role will focus on providing exceptional customer service, driving parts and service sales, and managing the mobile service team to ensure consistent delivery of high standards in the territory.
Core Responsibilities:
* Ensure excellent customer service across all aftersales operations, owning customer issues from start to resolution.
* Act as the primary point of contact for service and parts enquiries, ensuring smooth technician bookings and parts identification.
* Manage and lead the mobile service team and internal technicians, organising daily schedules to meet customer needs.
* Develop and execute retail parts and service strategies, focusing on growth, service levels, and market share expansion.
* Lead parts promotions, marketing programs, and local initiatives to boost sales and brand awareness.
* Oversee pricing policies and ensure competitiveness in the market, responding proactively to market needs.
* Work closely with the General Manager on action plans, departmental budgets, and strategic objectives.
Key Skills and Requirements:
* Strong technical knowledge in engines, hydraulics, and electrics.
* Proven experience in aftersales management, service coordination, and team leadership.
* Excellent communication skills, both written and verbal, with strong customer-facing abilities.
* Strong organisational and administrative skills, proficient in Microsoft Office.
* Ability to multi-task in a fast-paced, changing environment, with a strategic mindset.
Why Join My Client?
* Be part of a growing, international company with exciting development plans in Ireland.
* Lead a dynamic team and make a real impact on our aftersales operations.
* Competitive salary, training, and development opportunities.
* Benefits package including employee discounts, career progression, and a collaborative work environment.
Next steps: If this sounds of interest or you are looking for advice on your next career move, please contact Amy Parsons on 0330 440 2323 or apply for the role via this advert today.
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