Chief Operating Officer, Clonmel Credit UnionRole ProfileReports to:Chief Executive OfficerDirect Reports:Project Manager, Risk & Compliance Officer, Data Management Officer, Operations Officer & associated staff.Status:PermanentClonmel Credit Union is a large and successful credit union with more than 30,000 members. The organisation has assets of circa €295 million, a loan book of €91 million and a €4.8m projected surplus for the year ended September 30th, 2025.This newly created position provides an opportunity to join a dynamic financial institution dedicated to delivering an exceptional proposition, value & service to its members and served communities. The COO will play a pivotal role in shaping and delivering the Credit Union's strategy for an ambitious and sustainable future.Role PurposeThe Chief Operating Officer is responsible for day-to-day operational excellence across the Credit Union. The COO will lead robust risk management and regulatory compliance, evolving and executing our strategic plan and configuring the organisation for a sustainable future.Key ResponsibilitiesOperational ManagementDirect and oversee Risk & Compliance, Operations, Outsourced, Digital and ICT functions.Establish operational processes, controls and KPIs that ensure efficiency and regulatory compliance.Drive continuous improvement and service excellence across all operations.Coordinate cross-functional activities to ensure cohesive delivery of services to members.Strategic ExecutionWork with the CEO to develop and execute the Strategic PlanLead operational implementation of strategic initiatives, particularly product expansion.Identify opportunities for innovation and service enhancement.Ensure operational readiness to support expanded product offerings.Regulatory AffairsMaintain oversight of operational, credit, compliance, and technology risks.Coordinate with the outsourced Risk Management Officer to ensure alignment with the credit union's risk framework and regulatory obligations.Ensure full compliance with Credit Union legislation, subsidiary regulations, and all other regulatory requirements, along with legislative frameworks such as AML and GDPREnsure all policies align with legal, regulatory, and best practice requirements.Monitor external economic and regulatory environment and ensure organisational preparedness.Manage regulatory relationships, inspections, and submissions.ICT & Operational ResilienceLead the implementation of the ICT strategy, ensuring alignment with business model evolution and regulatory expectations.Ensure operational resilience through robust systems, contingency planning, and incident response capabilities in line with Central Bank guidance.Coordinate internal alignment with the Digital Operational Resilience Act (DORA) principles ahead of formal applicability in 2028.Oversee cybersecurity controls and governance, ensuring protection of member data and business continuity.Ensure strong oversight of outsourced and third-party ICT providers, including risk assessments and compliance with outsourcing regulations.Leadership & CultureLead by personal example, embodying the Credit Union's member-centric values and ethical standards.Build and develop high-performing teams across all operational areas.Foster a culture of accountability, collaboration, and service excellence.Support professional development and succession planning.Reporting & GovernanceDeliver periodic reports to CEO and Board on operational performance, risk, and compliance.Deputise for the CEO during periods of absence.Present to Board committees as required.Person SpecificationEssentialThird level degree as well as an appropriate postgraduate qualificationMinimum 10 years' experience in broader financial services sector with at least 3 years at senior management level· Proven record managing multiple operational functions in regulated environment and knowledge of Central Bank of Ireland requirements.· Strong knowledge of Irish financial services regulation and risk management frameworks· Credit Union or mutual/cooperative financial institution experience.· Demonstrated leadership ability with record of leading a high-performing team.Key CompetenciesStrategic thinking and operational excellenceRisk and compliance management expertise.Strong financial acumen and analytical skillsExcellent stakeholder management and communication skillsSolution based thinking - change management and problem-solving abilities.Technology literacy and digital transformation understandingGenuine commitment to member service and cooperative valuesHigh integrity and resilience under pressureCompetitive remuneration package commensurate with the seniority and scope of the role.Applications including CV to Billy Fitzgerald, Pathways HR. E Mail:Closing Date for receipt of applications is October 30th, 2025.Short listing may apply & assessment will be undertaken based on the information provided in the application.Clonmel Credit Union Limited is an Equal Opportunities Employer