Position: Contact Centre Team ManagerLocation: Naas, Co. KildareContract: Permanent, Full TimeSalary: €37,500 Per Annum, paid monthlyTo lead and inspire teams to ensure all customers experience an outstanding level of service. Taking responsibility for the management and performance of designated teams. To champion customer service best practice across all the area businesses promoting quality driven, customer centric relationships. Managing colleagues to ensure the development of an efficient combined multi-functional teams. Managing customer telephony contact routing across Contact Centre and other businesses across Ireland. Engendering a culture of pride and belief in customer service excellence.RequirementsDrive consistent improvement in relationships, processes and procedures across teamsDevelop excellent working relationships with operations, administration and external contact centresManage team members to ensure customer service excellence at all timesDrive quality through coaching, monitoring and customer feedbackEnsure all customer queries are actioned and resolved satisfactorily in a timely mannerMaintain stable headcount and absence levels to meet business targetsEnsure teams are developed to be multi business functionalUnderstanding of all contact centre processes - across all functions and businessesEnsure all staff arrive in plenty of time to start shift by monitoring andmanaging adherence to scheduleInteract with other team managers to ensure a smooth running of all teams in the departmentDistribute workload to staff accordingly ensuring schedules updatedManage shift and holiday process ensuring correct staffing levels at all timesGuide, coach and develop individualsMonitor, review all KPI measurements ensuring all targets achievedMonitor, call routing structure to ensure service levels are achievedEnsure all team reporting is accurate and distributed in timely mannerConstantly review development needs of the teamsDevelop relevant training packagesRegular team meetingProvide regular updates and progress against targetsCommunicate updated processes, procedures and any criteria changes in timely mannerMotivate and drive team to exceed targetsUndertake other projects and duties commensurate with the post, as requiredBenefitsWhat we offer in return, as well as joining a FTSE100, we also offer you:A Competitive Salary,Sales leads commission,Job Stability & Security,Progression Opportunities,20 Annual Leave Days,Access to Company Pension,Employee Assistance Program,Refer A Friend Bonus Scheme,Cycle to Work SchemeINDBASIC