Operational Leadership: Oversee the complete day-to-day operations of the In-Room Dining department Ensure all guest orders are delivered promptly and professionally Establish and maintain service procedures and operating standards Maintain full product knowledge and ensure accurate and professional communication of offerings to guests. Guest Experience: Monitor guest feedback and ensure service recovery where needed Engage with guests to build rapport and ensure personalised experiences, particularly for VIPs and repeat visitors Ensure staff uphold privacy, discretion, and brand standards at all times. Team Management and Training: Lead, train, and motivate the IRD team to achieve high standards of service delivery Conduct regular service training focused on standards, upselling, etiquette, and product knowledge Assist in staff scheduling, performance evaluations, and recruitment processes. Service Quality and Standards: Ensure all trays, trolleys, equipment, and guestroom deliveries meet brand presentation and hygiene standards Implement and uphold consistent service sequences Conduct regular operational audits and implement corrective actions where needed. Financial and Administrative Responsibilities: Assist in achieving departmental revenue and cost control targets Support accurate billing processes and stock control, including minibars and in-room amenities Maintain accurate records for inventory, requisitions, and breakage/loss reporting. Compliance and Health & Safety: Ensure compliance with all hygiene, safety, and licensing regulations Lead by example in maintaining cleanliness and organisation in service areas Participate in internal and external audits and ensure timely resolution of findings. Key Requirement: Minimum of 2 years in a supervisory or assistant management position within a luxury hospitality environment Experience in room service or restaurant operations in a luxury hotel setting Proven ability to lead teams, deliver training, and manage performance Strong communication and interpersonal skills High attention to detail and quality Strong administrative capabilities, including MS Office and POS systems proficiency Fluent in English; additional languages are advantageous. Benefits: Competitive Salary Leisure Centre Access Pension & Sick Pay Schemes(after 6 months) On-Site Parking Wellness Programmes Employee Discounts Company Events Work Authorisation: Please note, we are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland. BURAMB22 INDCAT1 Skills: micros opera excel Benefits: See Description