Guest Experience Manager
Are you passionate about delivering exceptional guest experiences? We're looking for a skilled Guest Experience Manager to join our team. As a key member of our front-of-house team, you will be responsible for creating memorable experiences for our guests, from the moment they arrive until they depart.
About the Role:
We are seeking a motivated and results-driven individual who is passionate about hospitality and has excellent communication and leadership skills. You will work closely with our duty managers and teams to set strategies and ensure maximum occupancy, while also being responsible for departmental budgeting and compliance.
Key Responsibilities:
- Develop and implement effective strategies to drive guest satisfaction and loyalty
- Collaborate with cross-functional teams to achieve business objectives
- Manage departmental budgets and financial performance
- Ensure compliance with company policies and procedures
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Requirements:
- 2+ years of experience in hospitality management
- Excellent leadership and communication skills
- Proven track record of driving guest satisfaction and loyalty
- Strong analytical and problem-solving skills
Benefits:
- 30 days annual leave
- Pension scheme
- Life insurance
- Free food during shifts
- Training and development opportunities
Apply Now:
If you're passionate about delivering exceptional guest experiences and have a proven track record in hospitality management, we'd love to hear from you.