Posted: 8 February
Offer description
Job Description
We are seeking a highly skilled Escalation Resolution Specialist to join our team. As an Escalation Resolution Specialist, you will play a critical role in coordinating and driving the resolution of complex technical issues and incidents.
* At least 3 years of experience in managing highly technical customer escalations in the software industry.
* A strong background in utilizing pager duty and managing incidents.
* Demonstrated expertise in conducting customer-facing and internal technical root cause analysis.
Benefits
Mongo DB offers a dynamic work environment that supports innovation, creativity, and growth. Our company is committed to fostering a culture of inclusivity, diversity, empathy, respect for one another’s perspectives, and personal/professional development opportunities with training resources available via our career dashboard platform. Our generous parental leave policy ensures new parents can take care of their newborn child with financial support during this special time period together as family unit before returning back into office either full-time or part-time depending upon preference needs after having utilized all allotted days provided them within approved timeframe spanned across several weeks.
