Overview
Location: Jervis Shopping Centre, Dublin
Reference #: 1855
Role Title: Retail Store Manager – Jervis, Dublin
About This Role
As a Retail Store Manager at eir, you will a face of our brand, leadinga passionate team that drives customer satisfaction and sales success. In thisrole, you will be responsible for delivering exceptional customer service whilemanaging the day-to-day operations of the store. Your primary focus will beensuring that both new and existing customers receive personalized broadbandand mobile solutions that suit their needs. You\'ll play a vital role inmaximizing revenue and enhancing eir’s position in a competitive retail market.Enjoy earning a competitive salary along with additional earnings from ourattractive commission structure.
Why This Role
This is an exciting opportunityto lead a thriving store while contributing directly to the success of the eirbrand.
As the Retail Store Manager, you’ll:
* Manage the store’s daily operations and lead a motivated team.
* Set and achieve monthly sales targets to grow the business.
* Deliver exceptional service and provide tailored solutions to customers.
* Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations.
Benefits
* Ongoing professional development and training opportunities.
* A supportive and dynamic work environment where growth is encouraged.
* The chance to make a real impact within one of Ireland's leading telecommunications companies.
* Enhanced earning potential through various staff incentives.
* Staff offer.
* Free eir Wellness Programme & Employee Assistance Programme.
* Discounted healthcare plan.
* 22 days annual leave.
* Generous family friendly policies, including fertility, pregnancy loss, menopause and others.
* Commitment to Diversity and Inclusion.
* Paid leave benefits incl. maternity and sick leave benefits.
* Tax saver tickets and bike to work scheme.
Salary and remuneration
Monthly salary + competitive commission structure.
Expectations From The Role
As a Retail Store Manager, you’ll take on key responsibilities,including:
* Understanding Customer Needs: Engage with customers toidentify their needs and offer tailored broadband and mobile solutions.
* Achieving Sales Targets: Lead by example to ensureindividual and team sales targets are consistently met and exceeded.
* Customer Retention: Effectively manage customerqueries, ensuring their issues are resolved promptly and efficiently to buildlong-lasting loyalty.
* Operational Excellence: Oversee the daily operationalaspects of the store, including stock control, cash management, andadministrative duties.
* Policy and Procedure Implementation: Responsible forthe adherence to eir's policies and procedures to provide the highest level ofservice and operational standards.
* Market Awareness: Stay current with industry trendsand competitor offerings to provide customers with up-to-date and relevantinformation.
Requirements For A Successful Application
Knowledge, skills and abilities
* Strong communication skills with the ability tosimplify complex products and services.
* Ability to engage customers confidently, offeringtailored solutions and building trust.
* A passion for mobile technology andtelecommunications, with a curiosity to stay up to date with the latestindustry developments.
Qualifications
* Relevant diploma or certification is a plus, but notessential.
* 2-5 years of retail or customer-facing experiencepreferred (life experience considered).
* Industry knowledge is an advantage but not essential;we provide ongoing training to ensure you’re up to speed.
Others
At eir, we’re all aboutbuilding connections—whether that’s through our products or our people. Workinghere means being part of a team that’s passionate about customer experience anddriven by results. If you're looking for a role where you can grow your career,develop your leadership skills, and make a real impact—this is the place foryou.
eir reserves the rightto conduct appropriate suitability checks in relation to prospective employeesincluding but not limited to reference checking and/or other searches usingpublicly available information.
We are committed to creating an inclusive and supportive workenvironment. If you require any reasonable adjustments during the applicationor interview process, please let us know, and we will work with you to meetyour needs.
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