Cairn has an exciting opportunity for a Business Applications and Data Support Analyst to join our central IT Operations team in Dublin. This role involves providing application and technical support primarily on the Microsoft Dynamics platform (CRM & Business Central) along with maintaining data integrity between various business systems and assisting users with business application related issues. This will be a 9 month fixed term contract.
Key Responsibilities
Provide end user technical support for Microsoft Dynamics 365 CRM, Microsoft Business Central, and SharePoint applications.
Provide customisation of views, tiles, ribbons, and profiles within Microsoft Business Central
Perform data validation and data migration tasks to ensure data accuracy and integrity between applications
Under change management perform bulk data updates across selected business systems
Understand Business Applications from a business process/transactions perspective.
Document and maintain business application support procedures and best practices.
Assist in the development and delivery of training programs and documentation for end users on various applications.
Troubleshoot and resolve application-related issues in a timely manner.
Collaborate with other business users and IT team members to implement and maintain application solutions.
Work with business users and our development partners to prioritise user stories and opportunities for business optimisation / improvements.
Assist business users when it comes to UAT preparation for upcoming releases.
Monitor business application usage and performance and provide recommendations for improvements.
Ensure compliance with data security and privacy policies.
Work with business stakeholders and development partners on product roadmaps
Experience / Role Requirements
Proven experience with the following business applications - Microsoft Dynamics 365, Microsoft Business Central, and SharePoint.
Strong knowledge of data validation and data migration processes.
Experience in providing training support on applications.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications in Microsoft applications are a plus.
Education and Experience: Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 3 years of experience in application and data support roles.
Benefits
Performance related bonus
Pension scheme with matching contributions
Full health insurance with Irish Life health
Annual salary review
Paid maternity & paternity leave
Free Cairn annual leave days
Life assurance
Income protection
Employee Assistance Programme with VHI
Tax saver - travel and bike to work
Talent Development Programmes
Approved Profit Sharing Scheme (APSS)
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