Job Title
About Our Client A commercial and industrial equipment supplier to a range of sectors that is people and team focused.
Job Description As Operations Director, you will play a pivotal role in shaping and delivering exceptional service across our organisation. You'll lead a broad portfolio of critical functions-including field service management, customer contact centres, warehouse operations, and project installations ensuring seamless coordination and operational excellence.
Key Responsibilities:
* Manage a diverse team of service managers, in-field engineers, call centre staff, and warehouse personnel, fostering collaboration and accountability across departments.
* Enhance service delivery, drive customer satisfaction, and implement efficient inventory and product delivery strategies.
* Lead the successful delivery of complex project installations-coordinating resources, managing timelines, and ensuring projects are delivered on time, on budget, and to the highest standards.
Requirements
To be considered for this role, you should have:
* A strong track record at Director level, ideally within a service-led, customer-focused environment.
* Proven success across service delivery and project installations.
* Strong project management skills, a history of driving operational change and continuous improvement.
* Solid financial acumen, including experience managing budgets and KPIs.
* Clear communication and relationship-building skills.
Benefits
We offer a competitive remuneration package, as well as opportunities for professional growth and development.
What We Offer
As a collaborative, customer-focused leader, you will bring energy, resilience, and a positive, can-do attitude to every challenge.
You will inspire cross-functional teams, mentor managers, and build a high-performance culture rooted in agility, responsibility, and continuous improvement.
This is a role for a strategic, hands-on leader who thrives in a fast-paced, customer-driven environment.