We are looking for a Team Leader who will play a critical role in our service delivery team. The mission of the team is to provide exceptional customer experiences through continuous learning and focused problem-solving.
The Team Leader will be responsible for building and developing a team of Customer Operations Specialists (COS) to achieve high-quality customer services. This includes directly coaching and managing a team, ensuring adherence to processes and policies, and motivating the team to deliver best-in-class service.
The ideal candidate will have a deep-rooted passion for delivering success and must demonstrate evidence of enhanced results through individual and team coaching. They will also have the confidence and personal strength to lead and motivate others, with strong communication and interpersonal skills.
Job Requirements:
* A third-level qualification in business or a related field
* At least 1 year of contact centre experience in managing a team
* Fluent in English with strong verbal and written communication skills
* Proficient in Microsoft Office, especially Excel and Outlook
* Strong performance drive and commitment to excellence
* Excellent analytical and decision-making abilities
* Adaptable to fast-paced, dynamic environments
* Proven ability to collaborate across teams and deliver results
What We Offer:
A dynamic work environment where you can grow your skills and develop your career. If you are passionate about delivering exceptional customer experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity.
About the Role:
This is an exciting opportunity to join our service delivery team as a Team Leader. In this role, you will have the chance to build and develop a team of Customer Operations Specialists (COS), ensuring they have the necessary skills and knowledge to deliver high-quality customer services.
Key Responsibilities:
* Directly coach and manage a team of COSs in line with company requirements
* Ensure adherence to agreed processes and policies within the allocated team
* Motivate the team to provide best-in-class service, developing and maintaining a positive working environment
* Contribute to positive Client Relationship development through operational intent and results-orientation
* Operate with honesty, integrity, and transparency in all aspects of the work
Contact Us:
To learn more about this exciting opportunity, please do not hesitate to reach out to us at your earliest convenience.