Job Description
We are seeking a skilled operations professional to drive the success of our online community.
* Key Responsibilities:
Resolve User Inquiries: Assist users with their queries in a timely and empathetic manner.
* Product Knowledge: Develop and maintain in-depth knowledge of products and services.
* Decision Making: Make well-balanced decisions that promote the interests of our community.
* Communication Skills: Possess strong verbal and written communication skills, with a focus on empathy and accuracy.
Additionally, you will be responsible for identifying and resolving issues reported by users, utilizing market-specific insights and data analysis to enhance user experience.
Essential Competencies:
* Resilience: Demonstrate personal resilience in a pressured and fast-paced environment.
* Adaptability: Exhibit high adaptability and a positive approach to challenges.
* Problem Solving: Apply problem-solving skills to identify inefficiencies and suggest solutions.
* Teamwork: Collaborate effectively as part of a team.
Candidate Requirements:
* Languages: Proficient in market language and English.
* Cultural Understanding: Possess cultural understanding of the market.
* Office Experience: Preferably experienced in working in an office environment.
Benefits:
* Health Insurance: Comprehensive health insurance coverage.
* Annual Leaves: 25 days of annual leave.
* Training & Development: Extensive training and development opportunities.
* Wellness Programs: Access to wellness programs.
Additional Information:
* Salary: €31,500 per annum.
* Location: Dublin 18.
* Working Hours: 37.5 hours/week, Monday to Sunday.