The Air Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
To provide ongoing support and guidance to all customers & colleagues to ensure best in class customer experience and service excellence for our internal and external customers.
1.Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint Management (including CAPAs & TIPs)
2.Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
3.Customer onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order Customer Data Management:
4.Maintenance and integration of customer data in the KN systems
5.Understand and adhere to Regulatory HPRA – Health Products Regulatory Authority Guidelines, EU GDP Regulations, Irish Aviation Authority NCASP – National Civil Aviation Security Programme, IATA Regulations, ISO 9001, 14001, 28000 and 45001 in conjunction with Global QSHE Policies, Regional and National Integrated Management Systems.
6.Knowledge of and compliance with quality standards such as GXP and GDP
7.Understand and adhere to Health & Safety Regulations/Legislation and KN H&S Instructions/Policies/Statements
8.Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems
9.Maintain a consistent and high-quality customer on boarding experience
10.Execute strong shipment ownership for all customers
11.Recognise and investigate non-conformities and deviations
12.Continuously analyse customer reports to identify areas for improvement
13.Build a strong relationship with the customer and provide high quality advice using a proactive approach
14.Handle queries from colleagues and customers
15.Ensure quality compliance as per internal and external regulations and agreements with adherence to KPI's, root cause analysis and rectification methods.
Job Types: Full-time, Permanent
Benefits:
* Additional leave
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Private medical insurance
* Work from home
Application question(s):
* What is your salary expectation?
Experience:
* Customer Service : 2 years (required)
Language:
* Fluent English -both written + verbal (required)
Work authorisation:
* Ireland (required)
Work Location: Hybrid remote in Swords, CO. Dublin
Application deadline: 27/08/2025
Reference ID: AIR CCL EXPERT
Expected start date: 17/09/2025