Aftersales Advisor / Administrator - Join the BYD Aftersales Team
Location: Waterford City
Position: FullTime | Permanent
Salary: €30,000-€32,000
Are you passionate about delivering exceptional customer service and interested in being part of the future of mobility? BYD, one of the world's fastestgrowing electric vehicle brands, is seeking a professional and customerfocused Aftersales Advisor/Administrator to join our expanding team. As the first point of contact for our aftersales customers, you will play a key role in ensuring a smooth and premium service experience that reflects the innovation and quality of the BYD brand. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys being part of a forwardthinking team in the EV sector.
Key Responsibilities
* Welcome customers in a professional, friendly manner and manage their service journey.
* Accurately schedule and book vehicles for service, maintenance, or repairs.
* Act as a liaison between customers and the workshop team, ensuring clear communication of required work, timelines, and costs.
* Prepare accurate service documentation, estimates, and invoices.
* Provide proactive updates to customers and ensure timely followup calls.
* Maintain excellent customer satisfaction and loyalty levels.
* Ensure administrative tasks are completed accurately and in line with BYD standards.
The Ideal Candidate
* Previous experience as a Service Advisor, Administrator, or in a similar customer service role.
* Strong communication, organisational, and problemsolving skills.
* Proficient in CRM systems and confident handling administrative tasks.
* Ability to work effectively under pressure while maintaining attention to detail.
* Positive, customerfirst attitude with a collaborative team spirit.
What We Offer
* Competitive salary (DOE) with performancerelated bonus.
* Ongoing training and career development opportunities with a global EV leader.
* A supportive and professional team environment.
* Staff car scheme and additional company benefits.
* The opportunity to build a longterm career with BYD as the brand continues its rapid growth across Ireland and Europe.
If you are motivated by customer service excellence and excited to represent a pioneering brand in the electric vehicle industry, we'd love to hear from you.
BYD - Build Your Dreams. Build Your Future.