Job DetailsRole Requirement 1Programme Funding Management and Service DevelopmentSupport the processing of grant applications and payments.Assist in payment of funds to beneficiary groups via payment set up and other data inputs to Sun Accounts System to facilitate payment run process.Process and review financial reports submitted by beneficiary groups for accuracy, completeness and compliance with relevant programme rules and grant regulation.Carry out administrative and transaction testing on grant expenditureRespond to internal/external queries and information requests, as appropriate in relation to operational activitiesSupport UAT testing and execution.Data entry on My Pobal and all data management functions and support any quality improvement processes in this regardWork in collaboration with Development/Delivery Unit to ensure smooth and efficient upstream and downstream processesImplement and adopt policies and procedures and provide feedback for process improvementFinancially appraise and process applications as required.Role Requirement 2Administration/Operations SupportEnsure efficient and effective processing of grant queries, cases and phone calls.Work in collaboration with Development/Delivery Teams to ensure smooth and efficient upstream and downstream processes.Assist in the identification and reporting of issues of risk and complete follow up activities in relation to compliance reports.Appraise and review applications as required.Organise and document internal and external meetings, develop agenda, send out reminders, distribute minutes and provide follow-up.Provide excellent customer service to customers through management, phone calls, good communications and case management.Role Requirement 3Team SupportEngage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner.Provide regular updates to the relevant staff members on the processes' status.Act as a point of support and advise where other team members require additional assistance to manage particular customer issues and requirements.Support other functions across Social Inclusion and Employment when required and as business needs dictate.Support the development of knowledge through effective team communication and feedback to include standardised responses to issues and queries.Work in other units as required and business needs dictate.Role Requirement 4Service ExcellenceUtilise relevant methods, tools and processes to meet and exceed customer needs.Support organisational change and demonstrate flexibility in adapting to service needs.Participate in training/educational opportunities and provide feedback on opportunities to expand own and team skillsets.Engage with existing quality measures and be accountable for own performance against these.Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers.Required ExperienceAt least 1 years' financial management/administration experienceStrong organisational skillsProficient in MS packages e.g. Word, Excel, Outlook coupled with CRM, programme databases, SharePoint portalsA proven customer service ethos with strong relationship building skills across business teams and external stakeholdersKnowledge of workings of the community/voluntary/public sector is desirableQualificationsBusiness/Finance administration 3rd level qualification (certificate, diploma etc) is desirable.Microsoft software packages (ECDL or equivalent) to QQI level 6 minimum required.View Full Job Description HereTo be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.