Posted: 13h ago
The role
About Ricoh
Ricoh is a global leader in digital services, recognised for innovation, sustainability and a people‑first culture. We support inclusive workplaces where employees grow, contribute, and make a positive impact while building a more sustainable future.
Responsibilities
Provide customers with professional, efficient maintenance and repair services, ensuring full customer satisfaction.
Deliver technical services to customers, including installation, maintenance and repair of equipment, while meeting agreed service level agreements.
Identify potential business and professional service opportunities to maximise revenue, whilst carrying out day‑to‑day duties.
Manage and control vehicle stock, improving first‑time fix levels for customers and minimising stock losses.
Perform indoor and outdoor technical installations.
Qualifications
Electrical / Electronics knowledge and aptitude (qualification desirable but not essential). Knowledge of AC (230V) and DC (low voltage 24V to 5V); ability to use a multimeter to read voltages and resistance for electrical troubleshooting.
Troubleshooting / fault‑finding skills – use a logical approach to diagnosing and resolving electrical and mechanical faults.
PC skills – ability to download and upload software, connect to devices and use configuration apps.
Mechanical aptitude – understand mechanical principles and identify mechanical faults.
Communication skills – effectively communicate technical information, understand technical instructions, read technical diagrams and schematics, and follow technical manuals.
Good knowledge of Ricoh products.
Excellent interpersonal and customer‑handling skills.
Excellent knowledge of company service procedures.
Benefits
Fair rewards and flexible working arrangements.
Well‑being resources and real recognition programs.
Opportunities to volunteer, support sustainability initiatives and participate in community programmes.
Access to learning pathways, mentoring and career growth across functions and countries.
Equal Opportunity Employer
We are an equal opportunities employer. We believe that diverse perspectives make us stronger and welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you.
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