Customer Service AdministratorReports to:Customer Services ManagerDuration:ContractLocation:LeopardstownSummaryThe successful candidate will be based in Leopardstown working as part of the Customer Service Team. The role will be responsible for maintaining customer service functions, all within a fast-moving, ever-changing, competitive environment.Principal Duties And ResponsibilitiesDealing with all aspects of customer orders.Dealing with product returns and credit notes.Dealing with customer enquiries, requests, backorders and record management.Ensuring all customer queries and issues are resolved promptly and thoroughly.Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers.Scheduling orders for deliveryDealing with Quality and other DepartmentsComplete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.Supporting Sales Teams & ManagersProviding administrative support to other departments, as requiredQualifications & ExperienceCandidate will ideally have two years previous experience in a similar role, ideally in a Service environment.Excellent verbal & written communication skillsWorking knowledge of SAPPharmaceutical experience desirableWorking knowledge of SAPA good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable.The Successful Candidate Will BeFlexible, hardworking and enjoy working with people.Articulate, courteous with a friendly telephone manner.Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.Independent but able to work in a team environment, supporting team objectives.