As a Critical Response Team Coordinator, you will play a pivotal role in ensuring the delivery of fast, accurate and compassionate services to the public. Your expertise in handling emergency calls with professionalism, accuracy and empathy will be essential in maintaining high-quality customer experience.
Key Responsibilities
* Coordinate critical response teams to effectively manage emergency calls
* Utilize established scripts and procedures to ensure seamless communication of crucial information
* Meet individual and team KPIs while prioritizing customer satisfaction and service excellence
* Collaborate with cross-functional teams to resolve complex issues and drive efficient service delivery
Benefits
* 6% employer contribution to a comprehensive pension scheme
* Comprehensive healthcare coverage for employees and their families
* Life assurance from day one (four times basic salary)
* Permanent health insurance cover (income continuance)
* Generous holiday entitlement, with opportunities to purchase additional days
This role follows a dynamic shift pattern, requiring flexibility and adaptability. Weekend availability is mandatory.