The ideal candidate will have excellent communication and organizational skills, with the ability to multitask and prioritize multiple tasks simultaneously.
Job Description
* Responsibilities:
o Manage room reservations and handle guest inquiries.
o Deliver exceptional customer service to guests and clients.
o Monitor email traffic, record reservations, and verify details.
o Process charges and communicate with guests.
o Collaborate with the Sales team to convert leads into bookings.
o Liaise with the Reservations Manager to maximize room revenue.
o Provide information about hotel facilities and pricing.
o Promote and upsell estate amenities and services.
o Manage group blocks and coordinate with event planners.
Requirements
* At least two years of experience in hotel reservations or front office roles.
* Excellent customer service and interpersonal skills.
* Organized and efficient hospitality professional with strong multi-tasking abilities.
Benefits
* Meals on duty.
* Opportunities for development and career advancement.
* Employee Assistance Program.
* Employee Recognition Awards.
* Team Member Accommodation & F&B discounts in group properties.
* Complimentary parking.