Here at Sedgwick Resource Solutions, we are recruiting on behalf of a client for a Motor Claims Handler based in South Dublin.Our client is a well-established underwriting agency that operates exclusively through brokers and acts as a product producer on behalf of highly rated European and Irish insurers. They manage all core insurance functions, including underwriting, pricing, distribution, branding, broker agreements, account reconciliation, and full claims handling and settlement.To deliver exceptional service to their partner insurers, the company employs experienced, high-caliber professionals and fosters a positive, team-oriented work culture. Employees benefit from valuable hands-on experience and comprehensive on-the-job training.This is a full-time permanent contract and the successful candidate will report directly to the Claims Operations Manager. The Motor Claims Handler will work closely with the wider claims function and the underwriting departments.The ideal candidate must have two years relevant prior Motor claims handling. They must be a minimum of APA qualified or grandfathered, ideally working towards CIP.Key Duties / Responsibilities:The duties and responsibilities of the role of the Motor Claims Handler will include but will not be limited to:Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible.Handling all incoming communication proactively to ensure the early and cost-effective resolution of all claimsDealing with all incoming correspondence from claimants, assessors, garages, solicitors and other interested parties to ensure that there is no escalation of claim duration and duration related costs i.e. escalation/car hireDesktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.Negotiating settlements of claims in a professional and fair manner with all interested parties.Handling an assigned workload of claims through to final settlementReporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately.Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA'sManaging personal performance targets to ensure all personal and team targets are metCarrying out such duties as management may require from time to time.Key Skills:A minimum of two years claims handling is essential.APA/Grandfathered status, ideally working towards CIP.Customer-focused and ability to agree 'win-win' situations.Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) & motor legislation.Methodical & structured approach to work demonstrating good problem-solving skills.Excellent negotiation and decision-making skills.Ability to work on own initiative.Flexible with the ability to manage and prioritise the workload in order to fully deliver on objectives.Excellent communication & telephone skillsThe ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.