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This range is provided by Kubicle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About the Role
We are looking for a motivated and enthusiastic Customer Support Representative to join our growing team in Dublin. This is an excellent opportunity for someone early in their career to gain valuable experience in a fast-paced, customer-centric environment.
As part of our Customer Success function, you will be the first point of contact for customer queries and play a vital role in ensuring our users have a positive and seamless experience. You’ll also collaborate closely with our Development and Content teams to resolve technical issues and continuously improve our support workflows.
Key Responsibilities
* Respond to customer inquiries across email & channels in a timely, professional, and empathetic manner.
* Troubleshoot and resolve a range of customer issues, escalating complex cases when needed.
* Collaborate with the Development Team to resolve technical support queries, and communicate solutions clearly to non-technical users.
* Coordinate with the Content Team to clarify and relay customer feedback or issues related to course material or platform content.
* Contribute to improvements in customer support documentation, internal knowledge bases, and support processes.
* Help identify recurring customer pain points and propose process optimizations or product feedback.
* Maintain accurate records of customer interactions and follow-up actions using HubSpot (CRM & Support tools).
Requirements
* Strong communication skills with fluency in written and spoken English.
* Customer-first mindset with a proactive and empathetic approach to problem-solving.
* Tech-savvy with the ability to learn new systems quickly.
* Team player with a positive attitude and eagerness to learn.
* Excellent attention to detail and organizational skills.
Nice to Have:
* Prior experience in a customer service/support role (internships or part-time roles count).
* Familiarity with HubSpot or similar CRM/Support platforms.
* Basic understanding of SaaS or e-learning environments.
Why Join Us?
* Career Growth: Clear progression pathways and mentorship to grow into senior support, product, or customer success roles.
* Learning Culture: Exposure to technical teams and real user problems—perfect for those eager to build problem-solving and cross-functional communication skills.
* Hybrid Flexibility: Enjoy a healthy work-life balance with three days per week in our centrally located Dublin office.
* Impactful Work: Be part of a company focused on transforming how professionals learn and grow through cutting-edge digital learning tools.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Administrative
* Industries
E-Learning Providers
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