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At Solgari, we’re reimagining how the world’s most customer-focused organisations connect and engage — all from within Microsoft Teams. Our all-in-one platform captures and centralises every customer interaction across voice, chat, SMS, social media and more, empowering companies to deliver extraordinary customer experiences. Seamlessly integrated with tools like Microsoft Dynamics 365, Salesforce, and ServiceNow — and powered by next-gen AI — Solgari is defining the future of customer engagement.
About the Role
We’re looking for a Customer Support Representative who’s passionate about solving problems, helping people, and being the trusted voice of our users across the organisation. In this customer-facing role, you’ll be the first point of contact for support queries — diagnosing product issues, guiding users, and working closely with our support engineers and cross-functional teams to deliver smooth and satisfying resolutions.
What you’ll Do
* Provide first-level support and triage for customer inquiries via multiple channels
* Troubleshoot common issues and escalate complex cases to our technical teams
* Collaborate with internal departments to resolve customer-impacting challenges
* Become a subject-matter expert on Solgari’s solutions through training and hands-on experience
* Represent the voice of the customer internally, driving insights and improvements
* Deliver an exceptional customer experience, every single time
Previous experience working in a support desk for a SaaS product company and/or call centre environment supporting cloud products would be good.
Aside from that, we’re looking for people who take the initiative to get things done and can handle challenges with professionalism and diplomacy, without drama.
We would like someone who can communicate effectively, build trust and strong relationships with the rest of the team, wants to learn and seeks continuous improvement to progress within the organisation.
Salary depends on level of experience. Fully work from home, annual pay reviews, 25 days holiday, health insurance and more.
Whilst this is a work from home position, it is expected that you will be based in the UK or Ireland with the right to live and work there.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Technology, Information and Internet
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