Application Deadline: 31 July 2025
Department: Global Service Delivery
Location: Dublin
Description
Job Title: Wellbeing Coach
Location: East Point Business Park, Clontarf, Dublin
Work Type: Onsite
Hours: 40 hours per week
Shifts: Monday – Friday 8am - 5pm
Role Overview
We are seeking a qualified Psychologist or Psychotherapist to join our team as a Wellbeing Coach. This role provides proactive and responsive mental health support through individual and group coaching, training, and daily on-site engagement. The Wellbeing Coach promotes emotional resilience, identifies early signs of distress, and supports the psychological well-being of Trust & Safety professionals.
Please note flexibility will be required to work bank holidays and potentially for varied shift patterns, to meet the needs of the role and support team coverage. The role is fully onsite with no facility to work remotely at present.
Key Responsibilities
Individual Well-Being Coaching
* Conduct monthly or on-demand 1:1 well-being coaching sessions with each assigned individual, face to face unless otherwise specified.
* Provide same-day coaching support in response to urgent wellbeing needs.
* Incorporate stress-reduction techniques, coping strategies, and decision-making skills into coaching using short term coaching models.
Group Coaching Sessions
* Facilitate monthly small-group coaching sessions for assigned individuals to address team-related well-being topics.
* Tailor sessions based on specific group needs, feedback from Team Leads, or insights gained by the coaching team.
* Ensure sessions are conducted in person, unless otherwise directed.
Training & Development
* Deliver small group training sessions including onboarding, well-being and resiliency training, and annual refresher training for assigned individuals.
* Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs.
* Ensure all training is delivered within prescribed timeframes and formats provided by the organization.
Observation & Support
* Conduct daily floor walks ("walk and talks") during each shift to observe team interactions and employee demeanor for signs of distress.
* Normalize wellbeing coach presence on-site as a supportive and integrated member of the Trust & Safety team.
* Provide discreet and proactive intervention as necessary.
Monitoring & Communication
* Actively monitor and respond to direct communications from individuals across designated platforms, including email and other approved communication tools.
* Maintain a professional, supportive, and timely response protocol.
Documentation & Data Entry
* Accurately record attendance and aggregate trends/topics in the organization’s system of record within 24 hours of each session.
* Update working schedule and coaching session plan 28 days in advance of sessions taking place.
* Enter coaching session insights (excluding any clinical or personally identifiable information) using the organization’s coaching tool in alignment with privacy and data protection policies.
* Adhere to all legal and ethical reporting obligations, including risk-based disclosures.
Wellbeing Coach Insights & Reporting
* Summarize trends and insights from coaching sessions and observations during floor walks using the organization’s reporting tools.
* Contribute to regular team updates and meetings with relevant aggregated insights.
Scheduling & Availability
* Manage your own schedule effectively including blocking time for on-demand sessions, floor walks, and proactive engagement activities in alignment with best practice guidelines.
* Remain available and responsive for unscheduled support and crisis interventions as needed.
Qualifications and Experience
* Minimum Level 8 BA or BSc (Hons) degree from a recognized and accredited institution in either Clinical Counselling, Health Psychology, Therapeutic Counselling, Psychotherapy, or Clinical Social Work.
* Minimum of 2 years’ post qualification experience in mental health, preferably in areas such as trauma counselling, resilience-building programs, general or clinical mental health support.
* Psychologists require minimum graduate membership of Psychological Society of Ireland (PSI).
* Psychotherapists require full accreditation from a relevant body such as Irish Association for Counselling and Psychotherapy (IACP), Association of Professional Counsellors and Psychotherapists or equivalent.
* Strong presentation and group facilitation skills.
* Demonstrated ability to engage clients and build relationships.
* Fluent in written and spoken English is mandatory.
* Prior experience working in a corporate setting is an asset.
* Prior experience working with Trust and Safety professionals is an asset.
* Complete CPD training in alignment with governing body requirements and be able to provide evidence if required.
Please note, Garda Vetting and Criminal Background Checks are prerequisites for this role.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits
We believe in supporting our team with a comprehensive and competitive benefits package. When you join us, you'll enjoy:
* 24 Days Annual Leave – to rest, recharge, and enjoy life outside of work
* Health Insurance – because your wellbeing matters
* Pension Plan – helping you invest in your future
* Education Allowance – supporting your continued learning and development
* Quarterly Performance Bonus – rewarding your contribution and impact
* Paid Maternity and Paternity Leave – supporting you and your family through life’s important moments
And that’s not all — we offer a range of additional benefits designed to support you personally and professionally as part of our commitment to a positive employee experience.
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