Overview
French Speaking Technical Support – SQL & API / SAAS / Cloud - DublinFull-time job - 3 days in Dublin office
Are you fluent in French and English? Do you have strong SQL experience? Do you possess Customer / Technical support in a SAAS/ Cloud / API environment?
Job Scope
Our client is a fast growth fintech working with some of the most cutting edge global brands providing a cloud-based payments platform. As such, they are now seeking self-motivated technical support specialists to join the international Merchant Care team where you will provide high quality support for their product suite. You will use methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by merchants using different channels including email, phone or chat.
Day to day you will
Work with Engineering and Product teams to escalate and resolve issues
Prioritize and manage cases, documenting troubleshooting activity in a case management system
Build technical domain expertise and operate as part of a diverse and international team
Document your knowledge for the team by creating help articles for the internal knowledge base
Manage your time effectively as workload and priorities change constantly
Proactively identify where an issue may need additional help or escalation
Gain a deep understanding of product line processes by attending training, self-paced learning and practising and investigating things for yourself
Build technical domain expertise
Understand and adopt processes and give ideas where these could be improved
To be successful in this role, you must possess:
Fluent French
2+ years of experience in a product focused technical support role
Strong SQL experience, including querying and investigating data
Experience working with APIs
Incident management and process understanding
Experience of software development concepts, lifecycle and technologies is a plus
Experience of working within Agile environments, managing multiple products at one time
Ability to work in a complex domain and a fast-moving technical environment
Exposure to Continuous Integration and Deployment workflows is a plus
Excellent communication skills and experience managing stakeholders of varying seniority and technical ability
Education and learning in Computer/Information technologies or equivalent
AWS experience or exposure is beneficial
Experience working within a microservices architecture/distributed architecture is a plus
Finance/payments experience is beneficial
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