Join AXA Partners as a Team Leader!
Are you a motivated leader with a passion for delivering exceptional customer service? AXA Partners is looking for an experienced Team Leader to steer our operations team, ensuring top‑tier service levels and driving continuous improvement.
What you’ll be doing:
Lead, motivate, and develop your team through regular feedback, coaching, and performance management
Conduct weekly team meetings to share updates, recognise achievements, and foster open communication
Manage targets, monitor SLA achievements, and allocate work effectively
Track KPIs, identify trends, and elevate issues to support operational excellence
Drive a culture of customer focus, sharing best practices and promoting a “First Time Right” approach
Handle performance, behavioural issues, absenteeism, and disciplinary matters
Support change initiatives and promote a positive, “can‑do” attitude
Build strong relationships with peer teams and stakeholders
Provide reports and analysis on KPIs, complaints, and data insights
Identify opportunities for process improvements to enhance customer experience
Participate in projects aimed at service and operational enhancements
What you’ll bring:
Strong leadership and people management skills
Experience in a target‑driven, fast‑paced environment
Customer‑first mindset with a background in customer service
Analytical ability to interpret performance metrics
Proficiency in Microsoft Office, especially Excel
Minimum Leaving Certificate qualified (or equivalent)
Knowledge of insurance operations and regulations (desired)
What we offer:
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response – globalhr@partners.axa.
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