Role Overview:
Achieve success as a detail-oriented AI Analyst, leveraging your linguistic expertise to drive business outcomes.
* Deliver exceptional support by investigating and resolving complex issues in a timely manner.
* Elevate customer experience through data-driven insights and market-specific knowledge.
* Foster strong relationships with clients by enforcing terms of use and upholding community standards.
Key Responsibilities:
1. Investigate and resolve reported issues efficiently, ensuring seamless user experiences.
2. Monitor reports of abuse and take necessary actions to maintain a secure environment.
3. Stay updated on client products and community standards to provide informed support.
4. Analyze relevant data to identify trends and opportunities for improvement.
Required Skills & Qualifications:
* Strong analytical skills with the ability to operate in a fast-paced environment.
* Excellent communication and interpersonal skills with empathy.
* High adaptability and positive approach to challenges.
* Effective time management and prioritization skills.
* Ability to consistently hit KPIs on time.
Language Requirements:
* Fluent in English (C1) with an in-depth understanding of culture and social trends.
* Advanced level of market language on a near-native level (C1-C2).
Benefits:
* Competitive salary.
* 25% salary uplift for late hours from 10pm to 2am.
* €12 per day travel allowance.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
Working Hours & Location:
* Fixed working schedule: Monday to Friday, occasionally weekends and bank holidays.
* Office-based job in Dublin South, Sandyford area.
Important Notes:
* Candidates must be fully confident in dealing with sensitive content.
* Candidates must be eligible to work full-time in Ireland (EU passport or equivalent documentation).
Why Apply:
* Opportunity to work within a diverse team.
* No shift rotations.
* No previous experience required – full training provided.
For more information, please refer to the company's website or contact details.
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