Job Title: Workshop Process Administrator
We are seeking an experienced and skilled professional to join our team as a Workshop Process Administrator. This role will be responsible for ensuring the smooth operation of workshop activities, maintaining workflow efficiency, and supporting continuous improvement initiatives.
About the Role:
* Support the development and implementation of efficient processes and procedures to enhance workshop operations.
* Collaborate with various teams to ensure seamless communication and coordination.
* Maintain accurate records and reports to track progress and identify areas for improvement.
Key Responsibilities & Duties:
1. Quality control for 2nd stage job packs, ensuring they meet required standards.
2. Clock technicians to correct jobs and raise issues when identified, facilitating prompt resolution.
3. Create quotations for workshop jobs, providing detailed breakdowns of costs and services.
4. Manage invoice queries and claim returns/queries, resolving any discrepancies in a timely manner.
5. Attend daily WIP meetings, staying up-to-date on current projects and tasks.
6. Provide cover for holidays and absence as required, ensuring continuity of operations.
7. Advise on process improvements and deviations, contributing to ongoing optimization efforts.
8. Participate in training programs as required, enhancing skills and knowledge.
9. Undertake other duties as required, embracing opportunities for growth and development.
Requirements:
* Strong technical understanding and awareness, including knowledge of workflows and business operations.
* Able to review processes and suggest improvements, driving efficiency and effectiveness.
* Interpreting data to identify inefficiencies or trends, making informed decisions.
* Attention to detail and excellent administration ability, ensuring accuracy and precision.
* Excellent time management and problem-solving skills, handling multiple tasks and priorities.
* Strong communication and collaboration ability, building effective relationships with colleagues and stakeholders.
* Adaptability and focus on timeframes and business needs, adjusting to changing circumstances.