About Us
O'Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.
Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.
We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.
We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.
We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.
In addition to investing in our employees' career development, we also prioritise their well-being and work-life balance.
We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.
Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.
If this sounds like you, we’d love to connect.
We are Caring|Proud|Accountable|Determined.
Benefits
* Free use of our fully equipped gym
* Your Birthday as an extra paid day off!
* Enhanced holidays with service
* Rewards programme
* Refer a friend - €500 reward
* Discounted room stays - friends and family
* Discounted F & B when you are a guest in any of our hotels
* The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
* Tax saver for travel tickets
* Bike to work scheme and a safe place to leave your bike.
Role Summary
The Assistant Meetings and Events Manager supports the Meetings and Events team in coordinating and managing events across O’Callaghan Collection. The role involves working closely with clients, internal teams and hotel departments to ensure all details are captured and executed to brand standards. Responsibilities include preparing proposals and contracts, managing client communications, coordinating event details including rooming lists and group bookings, conducting site inspections, and assisting with pre-event planning and post-event follow-up. This position plays a key role in maintaining high client satisfaction, driving repeat business, and supporting the overall commercial success of the meetings and events function.
Key Responsibilities
* Assist in preparing weekly and monthly M&E reports, including revenue forecasts, commission tracking, and business-on-the-books (BOB) updates.
* Review daily sales reports for each property to ensure accurate posting of M&E revenue and charges to the correct revenue streams.
* Manage the event function diary to ensure optimal space usage, lead conversion, and timely release of unqualified enquiries.
* Act as departmental representative in relevant meetings in the absence of the M&E Manager.
* Review BEOs (Banquet Event Orders) for accuracy and completeness ahead of operational handovers, flagging any gaps for resolution.
* Maintain a centralised database for ad-hoc M&E enquiries and client preferences.
* Respond to all client communications within agreed timelines and ensure accurate and timely follow-up.
* Conduct client site inspections, tailoring experiences to client needs and positively showcasing the brand and property.
* Secure client feedback post-event and use it constructively to improve service standards, protect reputation, and drive repeat business.
* Qualify, negotiate, and contract new business in line with brand pricing strategy and competitor benchmarking.
* Ensure all bookings are confirmed with signed contracts, deposits, payment terms, and clear deliverables for operational handover.
* Construct detailed and accurate BEOs to support seamless event execution by hotel operations.
* Support accurate billing, follow-up on outstanding payments, and resolve any client queries relating to charges or services.
* Maintain a high level of professionalism and approachability in all client, guest, and internal interactions.
* Collaborate cross-functionally with Sales, Revenue, and Operations teams to ensure consistent service delivery and client satisfaction.
* Identify risks or service delivery concerns early, and take proactive steps to mitigate or escalate as appropriate.
* Lead by example in day-to-day operations and support junior team members through coaching and sharing best practices.
* Actively participate in team and company meetings, sharing insights or client feedback that can lead to improved revenue, service, or operational outcomes.
Skills And Competencies
* Exceptional attention to detail and organisational skills.
* Commercial mindset with a strong drive to exceed sales targets and KPIs.
* Strong interpersonal and communication skills, confident in client-facing scenarios.
* Proven ability to influence, negotiate, and convert M&E enquiries into confirmed business.
* Ability to work independently, multitask, and thrive in a fast-paced environment.
* Passion for delivering exceptional client experiences and continuous improvement.
* Team player with a collaborative spirit and willingness to take on leadership tasks.
Qualifications
* Minimum 2–3 years of experience in a Meetings & Events, Conference & Banqueting, or Sales role within a 4- or 5-star hotel environment.
* Proven track record of managing M&E enquiries from initial lead to execution.
* Experience working with multiple properties or hotel brands is an advantage.
Working Conditions
* Office based role.
* Standard hours: Monday to Friday, 09:00–17:30.
* Flexibility required outside of core hours to accommodate site inspections, client events and other business needs.
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