Position Details
Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Computer Science
Travel Percentage : 1 - 5%
About the team
The FIS Investor Services Manager team is a global team supporting clients worldwide. The FIS Investor Services Manager application suite provides a private equity fund administration solution for performing key functions such as managing complex fund structures and supporting multiple sets of books while automating calculations and complex functions. This role is an individual contributor position to independently work with clients and internal teams to ensure a great client experience, align teams for complex issue resolution, planning, continuous improvement, and related application support.
What you will be doing
* Provide in-depth product support to FIS clients by resolving inquiries.
* Respond to customer product inquiries via telephone, email, or chat sessions.
* Resolve customer concerns related to installation, operation, maintenance, or product compatibility.
* Document customer information and recurring technical issues to support product quality and development.
* Recreate client issues in test environments, identify/document how applications and systems interact to support business processes.
What you bring
* Strong communication and presentation skills
* Strong understanding of investor services, fund accounting, transfer agency, private equity domain, and clients
* 3+ years of experience in a similar role
* Experience in support and/or client account management
Added bonus if you have
Familiarity supporting applications hosted in public cloud and multi-tenant environments
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not responsible for related fees.
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