Overview
ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty free and duty paid retail outlets in Europe, The Middle East, Asia Pacific and the Americas. ARI’s head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc. This is an exciting opportunity to work in a closely knit team who are passionate about retail and delivering the best Airport retail experience for passengers. The successful candidates will deliver a world class shopping experience to our customers at Dublin and Cork Airports, maximising sales growth and providing on-trend, customer centric services. We have a number of full-time and part-time roles at both Dublin and Cork Airports. The roles are shift based and permanent, appointed in line with the Framework Agreement agreed with Mandate Union. An engaging onboarding process will be delivered, which will include comprehensive training.
Responsibilities
* Drive sales and engage customers in line with Advanced Selling Skills Ethos (full training provided on advanced selling skills)
* Link sell, substitute sell, cross sell and up sell to increase customer satisfaction and passenger average spend
* Highlight ARI’s value message and ARI’s exclusive customer offerings
* Maintain awareness of all sales promotions and participate in promotional activities
* Know store and category sales targets
* Adhere to cash/card handling procedures
* Visual merchandising & category management
* Apply required merchandising standards per guidelines from visual merchandising and category management teams
* Ensure accurate pricing through correct display and adherence to SEL guidelines
* Recognise and implement brand standards for each house/supplier
* Monitor stock levels and locations to ensure effective stock rotation
* Maintain retail product knowledge across all categories within the retail area
* Attend ongoing brand training and implement learnings
* Proactively drive personal learning and development
* Provide feedback to team members and managers regarding product interest
* Provide a professional, attentive and personal customer shopping experience
* Adhere to H&S regulations
* Customs compliance and stock security
* Proactively implement company SOPs
Qualifications / Skills
* Experience in customer-facing retail environment preferred
* Strong communication and interpersonal skills
* Ability to work as part of a team and in a fast-paced environment
* Knowledge of cash handling and basic merchandising
* Commitment to ongoing brand training and product knowledge
Employment type
* Full-time
Seniority level
* Not Applicable
Benefits
* Hourly rate €17.76
* Comprehensive induction & training programme
* Uniform provided on joining
* Staff discount of 55% across Cork Airport Food & Beverage outlets and free coffee, tea & water across breakrooms
* Free car-parking for working hours
* Travel Tax Saver Scheme and the Bike to Work Scheme
* Staff discount at Dublin and Cork Airport Duty-free with 10% off purchases and frequent staff discounts across Dublin Airport & other discounts across the campus
* Wellbeing initiatives: Complementary Flu vaccines, health clinics, EAP assistance programme
* Focus on You Wellbeing services
* Active daa Charity of the Year activities, events and socials
#J-18808-Ljbffr