Overview
Join to apply for the Experienced Receptionist role at The Tower Hotel & Leisure Centre, Waterford.
The Tower Hotel is Waterford's premier 4-star city centre hotel and is superbly located overlooking the Marina and Reginald's Tower. The hotel is just a 3-minute stroll from the city's shopping and entertainment hot spots, and the premier business district. We are part of the Neville Hotel Group, a family-owned Irish hotel group with six iconic hotels including the 4* Royal Marine Hotel in Dun Laoghaire, the 5* Druids Glen Hotel & Golf Resort in Wicklow, the 4* Kilkenny River Court Hotel, the 4* Tower Hotel & Leisure Centre in Waterford City, the Ravenport Resort in Curracloe, and Whites of Wexford. Here at the Neville Hotel Group, we focus on offering the highest standards of service and quality to all our guests, with genuine Irish hospitality, warmth, and continuous reinvestment in our hotels.
Experience:
The ideal candidate will be a team player with excellent communication skills, both verbal and written, with one year of previous Hotel Front Office experience.
Responsibilities
* Greet guests upon arrival and anticipate any assistance that may be required.
* Perform all check-in, check-out, and cash handling tasks.
* Manage online and phone reservations when required.
* Answer and direct calls through a switchboard to the agreed standard.
* Represent Neville Hotels in a professional manner at all times.
* Promptly and efficiently action guest requests.
* Perform duties according to hotel policies, procedures, and standards.
* Be knowledgeable about daily hotel operations, guest rooms, locations, amenities, features, and all other services offered throughout the hotel.
* Contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
* Ensure all security procedures regarding guest belongings such as luggage, storage or deliveries are carried out with care and attention.
* Be empowered to solve issues as they arise.
* Practice gracious hospitality and promote goodwill by being friendly, courteous, and helpful to guests and colleagues.
* Maintain cleanliness of the front desk area and back office.
* Have a flexible attitude to working days and shifts in accordance with the departmental rota.
In return we offer excellent employee benefits including:
* Hotel B&B discounts across the group.
* 20% discount on bar & restaurant food in a sister property.
* 10% discount on food for family occasions (groups of 20 or more).
* Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply).
* Promotion of bike to work scheme and other commuting to work incentives.
* Meals during shifts.
* Free onsite tea/coffee.
* Opportunities for career progression.
* Employee of the Month and Employee of the Year.
* Employee referral bonus (T&C's applies).
* If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
* The chance for further career development and training opportunities.
Important Information
All applicants must be eligible to live and work in Ireland full time. You will be asked to provide documented evidence of eligibility.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitality
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