HR Business Partner
Department: Human Resources
Salary: €38,000–€41,000
Travel Required: Yes
Hours: 37.5 hours per week
Reports to: HR Business Partnering Manager
Location: Hybrid (min 3 days on site per week) Block J & K, Eastpoint Business Park, Alfie Byrne Rd, Dublin 3, D03 K7W7, Ireland
Contract Type: Temporary
Job Summary / Overview
The HR Business Partner is responsible for providing best in class expertise and advice for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role focuses on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware and can balance employee wellbeing with the business’s commercial needs, acting as a calming, professional presence in an ever‑changing environment. The role requires adaptability and the ability to manage multiple priorities in a fast‑paced contact centre environment.
Key Responsibilities and Accountabilities
* Responsible for all day‑to‑day HR activities required to support the local site/business area
* Work closely with local stakeholders to fully understand local needs and create targeted people support strategies
* Monitor people data and reporting information, analysing trends to identify changes and root causes for improvement
* Develop strategic HR business plans with key stakeholders to improve the working environment while maintaining KPI performance
* Provide practical advice and support to employees and managers on Employee Relations disciplines including grievance, disciplinary, absence management, performance management and wellbeing
* Ensure advice is clear, consistent, in line with company policy, employment legislation and best practice
* Coach and guide line managers to support their teams and deliver high performance while mitigating risks
* Build and maintain positive relationships with internal and external stakeholders, including managers, directors, payroll, workforce management and recruitment teams
* Ensure compliance with Company policies, local legislation and GDPR
* Champion automation and streamlining of HR practices to maintain efficient delivery
* Keep knowledge up‑to‑date on new HR concepts, case law and best practice
* Identify new opportunities to add value to the local and wider business area
* Track and maintain key HR statistics and provide detailed reports to managers and stakeholders
* Support the broader HR function in shaping and delivering People Strategy objectives
* Collaborate on HR initiatives and projects across the business, including outside normal business area when required
* Participate in major change or consultation programmes, including restructures
* Support cyclical HR review activities such as annual pay reviews and policy reviews
* Contribute to HR policy development and ensure local teams understand and apply them
* Represent the HR function at internal meetings
* Complete all HR administration tasks
* Support the HR Business Partnering Manager as needed
* Drive a culture of high employee engagement, working with the Head of Engagement & Retention to ensure successful delivery of recognition programmes and incentives
* Apply the Teleperformance ethos of “Support First, Manage Later” in advice and support
* Maintain open, honest communication across all levels to enable employees and managers to seek advice and resolve concerns
* Lead by example, consistently demonstrating the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect
* Promote a positive, inclusive, zero‑tolerance workplace, addressing bullying, harassment and unethical behavior
* Perform other duties as required
Education and Specific Training
* Formal qualification in a HR‑related area, such as Certificate in Human Resource Practice, or Degree in HR Management, or similar
* OR equivalent experience
* Membership of CIPD, or similar, is preferable
* Up‑to‑date employment law knowledge for Republic of Ireland
* UK employment law knowledge desirable
Work Experience
* 1 year of solid HR experience in a contact centre environment, or
* 2 years HR generalist experience in another high‑paced industry
Required Skills
Technical Skills
* Comprehensive computer skills
* Proficient use of Microsoft Office tools including Word, PowerPoint, Excel, Outlook, CoPilot and others
* Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar
Policy Writing & Implementation
* Drafts, reviews, and updates HR policies to ensure alignment with current legislation, company values, and operational needs
* Leads implementation of new or revised policies across the business area, ensuring consistent understanding and application
* Champions a culture of policy adherence by embedding policies into daily operations and performance management frameworks
Relationship Management
* Builds trust‑based relationships with managers, employees, and partners
* Collaborates cross‑functionally to deliver integrated HR support
* Acts as a visible, approachable HR presence in the workplace
Communication & Influence
* Communicates clearly and empathetically across all levels of the business
* Influences stakeholders to adopt HR initiatives and cultural change
* Facilitates difficult conversations with professionalism and tact
Additional Information
Travel is required. The role is hybrid, requiring a minimum of 3 days on site per week.
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